FAQs
Frequently Asked Questions
How can I contact Bulavu?
You can email us at support@bulavu.com. Our customer service team will be happy to help with any questions or concerns you may have.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period may not be accepted if your order has already entered processing. Once your order has been received, it may be returned in accordance with our return policy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard and American Express, as well as PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse.
Please allow additional processing time during holidays and busy sale periods. Orders are processed Monday through Friday within 1–3 business days of the order date and are generally shipped after processing is complete.
Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand and international shipping times, orders may take approximately 2–4 weeks to arrive.
What if I don't receive my order?
If you have not received your order within 30 days after it has been shipped, please contact us at support@bulavu.com so our team can investigate your order.
If your order is confirmed as lost in transit, you may be eligible for a replacement or full refund.
Will I be charged customs duties or taxes?
Depending on your country, you may be required to pay import taxes, duties or other customs fees when your order arrives.
These charges are determined by your local customs authority and are the responsibility of the customer. Bulavu is not responsible for customs charges or delays caused by customs processing.
For further information, please contact your local customs office.
How do I return an item?
Please contact us at support@bulavu.com with your order details and our team will assist you with the return process.
What if the item I received is defective, incorrect or damaged?
Please contact us if you receive an item that is incorrect, missing or defective.
Email support@bulavu.com and include:
- Your order number
- Photographs of the item
- Photographs of the packaging where relevant
- A description of the issue
We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All approved refunds will be credited to your original payment method.
If you paid by credit or debit card, refunds are generally sent to the card-issuing bank within 7–10 business days after your return or cancellation has been approved.
Please note that your bank may require additional time to process the refund and display it on your account.
If your refund has been approved but you have not yet received it, we recommend contacting your bank or card provider first, as processing times can vary.